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Independent hotels frequently run reservations on a register, housekeeping status by word of mouth, and guest communication through personal phones. Hotel RMS brings reservations, room status, and guest messaging into one system, with automated booking confirmations, check-in reminders, and post-stay follow-ups handled without staff intervention.
Benefits
A single real-time calendar prevents overlapping reservations across channels.
Front desk sees room readiness instantly instead of calling housekeeping.
Confirmations, reminders, and follow-ups sent without staff having to remember.
Post-stay WhatsApp follow-ups bring guests back without manual outreach.
Features
Real-time room availability across walk-in, phone, and OTA bookings.
Rooms marked clean, dirty, or in-service, visible to front desk instantly.
Booking confirmations, check-in instructions, and thank-you follow-ups via WhatsApp.
In-house dining and services billed directly to the guest folio.
Daily occupancy, ADR, and revenue reports generated automatically.
Housekeeping and maintenance tasks assigned and tracked to completion.
Process
Room inventory, rate plans, and existing bookings are loaded into the system.
Room inventory, rate plans, and existing bookings are loaded into the system.
Front desk and housekeeping roles are configured with appropriate access.
Front desk and housekeeping roles are configured with appropriate access.
Reservations move to the new system with parallel support during transition.
Reservations move to the new system with parallel support during transition.
Confirmation, check-in, and follow-up messaging sequences are activated.
Confirmation, check-in, and follow-up messaging sequences are activated.
Built for
FAQ
Book a free consultation and we'll show you exactly how it fits your operations.